Available 24/7 in Arabic and English. Get instant answers on bookings, flights, baggage, Royal Club, and more — no hold music, no waiting.
مساعدك الذكي من الملكية الأردنية — تحدث معنا الآن
No queue. No hold music. Just instant, intelligent answers from the RJ AI Agent — your Royal Jordanian voice assistant.
Click the gold button on any device — no app, no download required
The RJ AI Agent greets you instantly in Arabic or English
Natural conversation — speak freely, the agent understands your intent
Most queries resolved instantly; complex cases warm-transferred to a human agent
No holidays, no sick days, no hold music. The RJ AI Agent is available at midnight, on Eid, and during peak season without overtime costs.
Switches languages mid-conversation. Understands Jordanian, Gulf, Egyptian and Levantine dialects naturally.
Over 85% of routine passenger queries resolved in under 45 seconds — no transfer, no waiting.
Connects to RJ booking systems, CRM, and GDS to deliver real-time, personalised answers.
Every call logged, transcribed and analysed. Full dashboard visibility for the RJ operations team.
End-to-end encryption. No PII stored post-call. Dedicated infrastructure — no shared tenancy.
The RJ AI Agent handles the full range of Royal Jordanian passenger enquiries in real time.
Check, modify, or cancel reservations
Real-time departure, arrival & gate info
Allowances, tracking, lost & found
Points balance, tier status, redemption
Online check-in guide & seat selection
Policy info and routing to specialist
Visas, transit, pets, special meals
Warm transfer with full context to agent
Tap the gold button, speak naturally in Arabic or English, and experience the future of airline customer service.